Your Order

Placing your order

We accept the following payment cards: Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and American Express. We also accept PayPal and prepaid debit cards. We will provide you with an order confirmation message as soon as you place your order.

Receiving your order

Please ensure that there is someone available to sign for your parcel. If there is no one available at the address, you will receive a card from Royal Mail advising you on how to collect your parcel. If you wish to have your order delivered to an alternative address, you can do this during the checkout process. If the parcel is subsequently returned to us, you will be required to pay the cost for re-posting the products should you require it to be redelivered to you.

Delivery & Shipping

We guarantee to despatch all orders within 3 working days of receipt of payment. Working days are Monday to Friday excluding all Bank Holidays. If your order is urgent, please contact us prior to placing your order and we will do our best to accommodate your request. Unfortunately, we currently only ship our products within the UK.

Late or missing deliveries

We will try to our best to make sure that your order is delivered to you as soon as possible. However, if the parcel doesn’t arrive on the promised delivery date, please wait until 4 days after that date to receive your order in case of a delay. If the products still don’t arrive after this period has lapsed, please let us know and we will investigate this matter immediately. We aim to get back to you within 7 working days.

Damaged returns

We endeavour to package our goods in a condition suitable for postage and to reach you undamaged. If, however, your goods reach you in a damaged condition, please email us within 48 hours of receipt so we can advise you and investigate the damage with the postal company.

Postage Options available at checkout

1st Class Royal Mail Next Day Signed For & 2nd Class Royal Mail Signed For. Postal rates are calculated by weight and will be shown at the checkout.

Postal Rates by Weight Next Day Signed For

Up to 1000gms: £4.10 Small Parcel with Proof of Delivery.

1001gms to 1999gms: £7.95 Small Parcel with Proof of Delivery.

Postal Rates by Weight 2-3 days (2nd Class) Signed For

Up to 1000gms: £3.70 Small Parcel with Proof of Delivery.

1001gms to 1999gms: £6.70 Small Parcel with Proof of Delivery.

We use Royal Mail Next Day and 2nd Class Signed For delivery but we cannot make any guarantees as to delivery. Please check your order details before placing your order as we cannot accept responsibility for incorrect delivery details.

Order Cancellations

You have the legal right to change your mind and receive a refund for the products you order from us. Should you wish to cancel your order, please inform us within 14 days of receipt of your last order item and return them to us within 14 days of notifying us of your intention to cancel. To do so, please send us an email stating your name, address and order number with Cancellation in the subject line of your email. A full refund less any postage costs, if any, will be given as soon as possible, and in any case no later than 30 days.

If you would like to cancel an order, please us know as soon as possible so that we can cancel your order before it is despatched. If your order has been despatched, please follow the returns policy.

Returns

In the unlikely event that you not happy with your purchase, you have the right to request a full refund. Items should be returned unopened, in the original packaging and in a resalable condition. We regret that we cannot accepts returns that have been used. You should do so in writing by email to us stating your name, address and order number with Returns in the subject line of your email. A full refund less any postage costs, if any, will be given as soon as possible, and in any case, no later than 30 days.

We strongly advise that you use a Royal Mail Track & Send service. We regret that we are unable to accept responsibility for goods that are lost during the return process. All refunds will be made via PayPal and shall be given as soon as we receive the returned goods and always within 30 days.

Product Suitability

Customers are strongly advised to ensure that products are used appropriately. SSB Naturals accepts no liability for representations, warranties, conditions or terms relating to fitness for purpose. Customers should satisfy themselves of the suitability of the products before making a purchase.